Last Updated: January 2026
Water & Mold Solutions LLC ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website, communications, and related services (collectively, the "Site").
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described below, please do not use our Site. This Policy may be updated periodically, and continued use of the Site constitutes acceptance of any changes.
This Privacy Policy explains:
- What information we collect
- How information is collected
- How information is used
- How information may be shared
- How to contact us with questions or requests
Information We Collect
We may collect personal and technical information, including but not limited to:
- Name
- Phone number
- Email address
- Information submitted through contact forms or service inquiries
- Publicly available social media profile information if you interact with us through social platforms
- Website usage data such as IP address, browser type, device information, referring URLs, pages visited, and access times
- Information you voluntarily provide through emails, phone calls, text messages, or other communications
How We Collect Information
Information may be collected in the following ways:
- When you submit forms or request services through our Site
- When you contact us by phone, email, text message, or social media
- When you interact with our social media pages or provide public feedback
- When you opt in to receive SMS text communications
- Automatically through cookies, tracking pixels, and similar technologies used to analyze website traffic and performance
Cookies are small data files stored on your device that help improve website functionality and user experience. Tracking pixels may be used to understand user interactions with our Site or emails.
How We Use Information
The information we collect may be used to:
- Operate, maintain, and improve our website and services
- Respond to inquiries, requests, or customer service needs
- Schedule inspections, testing, or consultations
- Communicate service updates, educational information, or promotional materials
- Conduct internal analytics and improve service quality
- Comply with legal and regulatory obligations
- Support marketing and advertising efforts, where permitted
We may use information collected through cookies or similar technologies to understand user behavior and improve our digital marketing efforts.
Information Sharing and Disclosure
We do not sell your personal information. However, we may share information in the following circumstances:
- With trusted third-party service providers who assist with website hosting, payment processing, analytics, communications, or business operations
- When required to comply with applicable laws, regulations, legal processes, or government requests
- To protect the rights, property, or safety of Water & Mold Solutions LLC, our clients, or others
- With advertising or analytics partners using anonymized or aggregated data
All third-party service providers are required to handle personal information responsibly and in accordance with applicable privacy laws.
SMS Text Messaging
If you opt in to receive SMS text messages, we may collect your name and phone number for the purpose of sending appointment confirmations, notifications, or marketing communications in compliance with applicable regulations, including 10DLC requirements.
You may opt out of SMS communications at any time by replying "STOP." Message and data rates may apply depending on your carrier.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. While no system is completely secure, we take appropriate steps to protect your data.
Your Choices
You may request to:
- Access or update your personal information
- Opt out of marketing communications
- Request deletion of personal information, subject to legal or operational requirements
Requests may be submitted using the contact information provided below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Water and Mold Solutions LLC
Phone: 1-347-670-9311
Email: [email protected]